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Integrating Live Chat Technology

by Ryan Molley January 25, 2010

LivePerson Pro Our long-term customer, Aniara Diagnostica, contacted Red Hawk wanting to add a new level of customer service, in real-time, to their e-commerce site. This hands-on approach would provide visitors with immediate assistance while still on their site.

Red Hawk decided to integrate an existing web application provided by LivePerson, and the software LivePerson Pro. This provided the tools necessary to accommodate Aniara on their support needs.

Key Features

Explain product details and answer support related questions while customers are still on your site.
Help customers navigate through your site.
Push relevant pages and maximize up-selling opportunities.
Provide hands-on assistance with co-browsing.
Get real-time insight into what drives visitors to your site.
Provide better customer service.

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Tags: live chat, liveperson

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